Molly Fletcher on Being Relentlessly Curious and Over-Delivering In Your Relationships
Mo shares his insights from the habits of Molly Fletcher. Consistently over delivering is key to building high value relationships.
Mo shares his insights from the habits of Molly Fletcher.
- Consistently over delivering is key to building high value relationships. Many professionals have to renew their work and that means convincing people that you are worth continuing to work with.
- We tend to over value the fact that a gift was made versus the actual value of the gift itself. Multiple smaller touches and value adds will have a greater impact on a relationship than a single larger gesture.
- Little extras, known as positive reinforcers, give the feeling of deep appreciation for working with you and is a powerful concept to developing your relationships.
- Is there some kind of way that you can summarize your results in a way that they could share with their boss? Is there a way to get things done a little earlier or with a little extra thrown in? Can you invest in their team or add a little extra relational value? Are there things you can do that can build their business that is outside of the scope of what you were hired for like referring a new client?
- Small extra value-adds prevent you from being commoditized and gives you a goodwill buffer when things don’t go your way.
- Make referral requests very specific once you have over delivered in your existing relationship. You only do it with the people who it makes sense to ask, be clear about exactly what you want, and then assure them that you will deeply invest in the new relationship as well. Ask for referrals when it’s a win for everybody involved.
- It’s crucial to have a reward mechanism associated directly with business development activities. Many business development activities have no immediate payoff, and this can lead to feeling less motivated to put in the work, despite business development being one of the most important things you can do for the long-term success of your business.
- You have to build your own reward mechanism that rewards your effort and creates a positive feedback loop. Batch your business development tasks and then schedule a rewarding activity right afterwards. It’s during that following reward that you should reflect on the fact that you did a hard thing that your future self will appreciate.
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